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Warranty Requests:

Brainwavz offers a full warranty on all our products purchased from an authorized Brainwavz distributor or re-seller. Your Brainwavz warranty will start from date of purchase. For all warranty claims on your Brainwavz product please ensure you contact the correct re-seller. Please see individual product page or packaging for warranty information.

For all items purchased through:

  • Amazon.com, Amazon.co.uk : Email us at help@yourbrainwavz.com or use the contact form above.
  • www.brainwavzaudio.com webstore : Email us at help@yourbrainwavz.com or use the contact form above.
  • Other re-sellers : Please contact the respective re-seller directly for assistance with your warranty claim. Visit the Where To Buy page for a list of authorized re-sellers

Earpad & Product Recommendations:

If you need assistance in finding a compatible earpad for your headphones you may get a faster response via our social media channels, just message us on Facebook or Instagram and our staff we help you the best we can.

Make sure to check out our earpads collections here and check the compatibility charts, you may find what you are looking for, if not then please get in touch and we will see what we can do for you.

Visit our Facebook channel here

VIsit our Instagram channel here

Mailing Address:

P.O. Box 62515
New Kwun Tong Post Office
Bamboos Centre
52 Hung To Road, Kwun Tong
Hong Kong SAR