USA (Fulfilled from US based warehouse):
Australia (Fulfilled from AU based warehouse):
Hong Kong (Fulfilled from HK based warehouse):
Rest of world (Fulfilled from HK based warehouse):
*Days expressed as working days (Mon-Fri) and excluding public holidays.
Priority shipping with 2 - 10 working days delivery available to most locations, prices vary by location and displayed at checkout.
Brainwavz Audio is located in Hong Kong, SAR, China, we ship worldwide and have warehouses with our products located in Hong Kong, USA & Australia.
Orders placed on Brainwavz Audio are usually processed and shipped out within 2 working days (Monday - Friday), our team ensures that your order is routed through our various warehouses throughout the globe so that you get your order promptly with the least amount of hassle and transit time.
Tracking: We use tracking on all shipments, tracking can take 72hrs to initially update on our courier partners websites. Not all tracking will update in real time and may only update to show items delivery status.
Brainwavz Audio ships worldwide, should your delivery address reside within the USA, or Australia your order may be shipped from a warehouse based in those respective location, but it may also still be shipped from our primary warehouse in Hong Kong.
We choose which warehouse to ship from (HK, USA, AU) based on stock availability, transit time and freight costs.
Although we strive to have all our products stocked at our global warehouses, we may opt to send your order our main warehouse in Hong Kong should there be no stock in the respective warehouse that normally serves your delivery location.
Important note: if you are in the USA & AU, should we ship your order directly from Hong Kong it will arrive in faster time frame taking into account how long the item would take to restock to locally based warehouses in USA & AU. In general we keep at all time stock of all our products across all our warehouses worldwide, you can contact customer support to confirm local warehouse stock prior to ordering.
HOW LONG DOES IT TAKE AN ORDER TO ARRIVE WITHIN HONG KONG & MACAU:
Please make sure to include your phone number when placing your order for smooth order processing.
Our shipping teams sole goal is to get your orders processed and dispatched to you in the shortest amount of time. Orders are processed in the morning every Monday to Friday..
For orders that have delivery addresses in the USA or AU that will be fulfilled by local warehouses in those respective countries, our system routes your orders to the fulfilment warehouses, those warehouses then take 1 to 3 working days to pick, pack and dispatch your order. Order processing from these warehouses are subject to stock availability.
Orders that have delivery addresses within Hong Kong and Macau are dispatched within 1 to 2 working days, directly from our Hong Kong based warehouse.
Orders that have delivery addresses for the rest of the world (other than USA, AU, HK and Macau) are dispatched from our Hong Kong fulfilment warehouse and can take 1 to 2 working days to pick, pack and dispatch your order.