BRAINWAVZ OFFERS FREE SHIPPING TO MOST DESTINATIONS WITH DOMESTIC SHIPPING WITHIN MANY COUNTRIES.
Orders placed on Brainwavz Audio are usually processed and shipped out within 2 working days, our team ensures that your order is routed through our various warehouses throughout the globe so that you get your order promptly with the least amount of hassle and transit time.
If your delivery address is within the USA or within any EU member state, your order will be shipped from a USA warehouse or EU based warehouse respective of your location.
If the delivery address is outside of the USA or EU, we will route your shipment from our main Hong Kong distribution warehouse.
Although we strive to have all our products stocked in all our global warehouses, we may opt to send your order from one of our other warehouses should there be no stock in the respective warehouse that normally serves your delivery location.
HOW DO I KNOW WHAT YOU STOCK IN YOUR USA & EU WAREHOUSE?
If your delivery address is in the USA then you may check Amazon.com, or if in the EU check Amazon.co.uk for the product you are interested in, should it be available and it says "sold by Brainwavz Audio and fulfilled by Amazon", then we are able to use Amazons’ own warehouse and logistics to dispatch that item domestically, directly from this website.
HOW LONG DOES IT TAKE AN ORDER TO ARRIVE WITHIN USA, UK & EU:
If you are in any of the above locations and your order needs to be shipped from Hong Kong, please add an extra 2 – 5 days to the delivery time frame. There is very little to no noticeable delay should your order be routed from our Hong Kong main warehouse.
HOW LONG DOES IT TAKE AN ORDER TO ARRIVE WITHIN HONG KONG & MACAU:
Warehouse location: Brainwavz HQ in Hong Kong.
Please make sure to include your phone number when placing your order for smooth order processing.
HOW LONG DOES IT TAKE A ORDER TO ARRIVE TO THE REST OF THE WORLD:
Warehouse location: Hong Kong Fulfilment Warehouse.
PROCESSING TIME OF ORDERS, BETWEEN ORDER PLACEMENT AND ACTUAL SHIPMENT:
Our shipping teams sole goal is to get your orders processed and dispatched to you in the shortest amount of time. Orders are processed in the morning every Monday to Friday.
For orders that have delivery addresses in the USA or within the EU, our system routes your orders to the fulfilment warehouses located in the USA and the EU, those warehouses then take 1 to 2 working days to pick, pack and dispatch your order. Order processing from these warehouses are subject to stock availability.
Orders that have delivery addresses within Hong Kong and Macau are dispatched within 1 to 2 working days, directly from Brainwavz own Hong Kong headquarters.
Orders that have delivery addresses for the rest of the world (other than USA, EU, HK and Macau) are dispatched from our Hong Kong fulfilment warehouse and can take 1 to 2 working days to pick, pack and dispatch your order.
IMPORTANT POINTS TO REMEMBER: