How We Ship
Processing time of orders, between order placement and actual shipment:
At Brainwavz, we strive to get your order out as quick as possible with a short turnaround time. When orders have been packed and are ready for pick-up, you will receive a tracking number either on the same day or the next working day.
Orders that are placed by 11 a.m.(GMT +8 hour Hong Kong time) Monday to Friday will generally be shipped by the same day or within the next working day. Orders placed after 11 a.m. (GMT +8 hours Hong Kong time) Monday to Friday will be shipped by the next working day. Should the next day be a weekend or public holiday (in Hong Kong), then the order will be shipped on the next possible working day.
During times when there is a large surge in orders i.e. due to a popular product sales or during peak shopping seasons (i.e. Christmas) orders may take up to 2 – 3 working days to be processed.
Track Your Order:
You can track the progress of your order in 2 ways:
- Track using your EMAIL address and ORDER NUMBER
- Track using a carrier tracking number (if you received one)
Brainwavz offers free worldwide shipping on all orders!
All orders placed on BRAINWAVZ AUDIO will receive tracking information if orders are fulfilled from our Hong Kong warehouse and appropriate links to track the status of the shipment.
Delivery time frame:
- N. America: (USA warehouse) 3 - 7 Working Days (Hong Kong Warehouse) 10 - 20 working days
- North America (Excluding USA) (Hong Kong Warehouse) 10 - 20 working days
- W. Europe: (Hong Kong Warehouse) 15 - 25 working days
- South America: (Hong Kong Warehouse) 20 – 35 Working Days
- South Asia: (Hong Kong Warehouse) 10 – 20 Working Days
- South East Asia: (Hong Kong Warehouse) 10 - 20 working days
- Japan & S. Korea: (Hong Kong Warehouse) 10 - 25 working days
- Australia & New Zealand:(Hong Kong Warehouse) 10 - 25 working days
- Other regions: 20 - 30 working days or more.
The Estimated Time Frame does not take into account for delays caused by destination country’s customs clearance process.
If your shipping address is located in UNITED STATES or if you are located in the European Union (list below), orders will be fulfilled through our fulfillment warehouse network, subject to availability in those locations.
EU Destination Countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain,Sweden, United Kingdom.
Orders fulfilled from our USA fulfillment warehouses, will receive tracking information within the same day or the next working days.
Orders fulfilled from our European Union fulfillment warehouses, may or may not receive tracking information depending on the shipping carrier chosen for shipping from European Union fulfillment warehouses. In this case, only a shipment notification will be send.
If you have any queries or if you would like to contact us, please send us e-mail by clicking this link: