TRACK YOUR ORDER
Track the progress of your order here
BRAINWAVZ OFFERS LOW COST, FAST & EFFICIENT SHIPPING WORLDWIDE.
STANDARD SHIPPING (see below for transit times)
$5 on orders up to $49.99
Free Shipping on orders $50 and overPRIORITY SHIPPING
Priority shipping with 2 - 10 working days delivery available to most locations, prices vary by location and displayed at checkout.WHERE DO WE SHIP YOUR ORDERS FROM:Orders placed on Brainwavz Audio
are usually processed and shipped out within 2 working days, our team ensures that your order is routed through our various warehouses throughout the globe so that you get your order promptly with the least amount of hassle and transit time.Brainwavz Audio ships worldwide
, should your delivery address reside within the USA, UK or Australia your order may be shipped from a warehouse based in those respective location, but it may also still be shipped from our primary warehouse in Hong Kong.
We choose which warehouse to ship from (HK, USA, UK, AU) based on stock availability, transit time and freight costs.
Although we strive to have all our products stocked in all our global warehouses, we may opt to send your order from one of our other warehouses should there be no stock in the respective warehouse that normally serves your delivery location.HOW LONG DOES IT TAKE AN ORDER TO ARRIVE WITH STANDARD SHIPPING:
- USA, UK & EU: 5 - 25 Working days.
- Canada & Mexico: 10 - 30 days
- Australia & New Zealand: 10 - 30 days
- Japan, Singapore & S. Korea: 5 – 15 days.
- Rest of Asia: 10 - 30 days
- Western Europe (Non EU members): 10 – 20 days
- Eastern Europe (Non EU members): 10 – 25 days
- South America: 20 – 45 days
- Other regions: 10 – 45 days or more.
if you are in the USA, UK & AU, should we ship your order directly from Hong Kong it will arrive in the same expected time frame.HOW LONG DOES IT TAKE AN ORDER TO ARRIVE WITHIN HONG KONG & MACAU:
- Hong Kong (SF Express or HK Post): 1 – 2 days
- Macau (SF Express or HK Post): 2 – 4 days
Please make sure to include your phone number when placing your order for smooth order processing.PROCESSING TIME OF ORDERS, BETWEEN ORDER PLACEMENT AND ACTUAL SHIPMENT:
Our shipping teams sole goal is to get your orders processed and dispatched to you in the shortest amount of time. Orders are processed in the morning every Monday to Friday..
For orders that have delivery addresses in the USA, UK or AU
that will be fulfilled by local warehouses in those respective countries, our system routes your orders to the fulfilment warehouses, those warehouses then take 2 to 4 working days to pick, pack and dispatch your order. Order processing from these warehouses are subject to stock availability.
Orders that have delivery addresses within Hong Kong
are dispatched within 1 to 2 working days, directly from our Hong Kong based warehouse.
Orders that have delivery addresses for the rest of the world
(other than USA, UK, AU, HK and Macau) are dispatched from our Hong Kong fulfilment warehouse and can take 1 to 2 working days to pick, pack and dispatch your order.IMPORTANT POINTS TO REMEMBER
- Days are expressed as working days which are Monday to Friday, and does not include weekends or regional public holidays.
- Orders placed on weekends or public holidays will only start to be processed the next working day.
- General time frame does not take into account delays at the delivery destinations customs clearance - items shipped from our USA warehouse or EU warehouse will not be subject to customs delays, neither will orders shipped to delivery addresses in Hong Kong & Macau.
- During certain peak shopping seasons, or during large sales, processing and dispatch time may increase.
- Certain products that are made in house at Brainwavz Headquarters, that are not stocked at Amazon.com or Amazon.co.uk, may only ship from our Hong Kong headquarters.
- Tracking is provided on most shipments; not always will online tracking be available, this depends on the receiving countries postal system.